Refund policy
Return and Refund Policy for digpic-art
Last Updated: June 2026
1. Overview
At digpic-art, we sell digital downloadable products - high-resolution image files that are delivered instantly upon purchase. Because of the nature of digital goods, we have a strict policy regarding returns and refunds.
Please read this policy carefully before making a purchase. By completing your purchase, you agree to the terms outlined below.
2. Digital Products – No Returns
Due to the instant digital delivery of our products, all sales are final. Once a digital file has been purchased and made available for download, it cannot be returned, exchanged, or refunded simply because you changed your mind.
We encourage you to:
- Carefully review all product descriptions, preview images, and file specifications before purchasing.
- Ensure that the resolution, format, and style meet your needs.
- Contact us at **[your email address]** if you have any questions *before* completing your purchase.
3. Refunds – Limited Exceptions
While we generally do not offer refunds, we may issue a refund only in the following exceptional circumstances:
3.1. File Defect or Corruption
If the digital file you download is corrupted, unopenable, or significantly different from what was described in the product listing, please contact us within 7 days of purchase with:
- Your order number
- A description of the issue
- (If possible) a screenshot of the error
We will investigate and, if the issue is confirmed, provide a replacement file or issue a full refund at our discretion.
3.2. Unintentional Duplicate Purchase
If you accidentally purchase the same digital product twice, we will refund the duplicate order upon request, provided you contact us within **48 hours** of the duplicate transaction.
3.3. Non-Download (EU Customers Only – see Section 4)
4. EU Right of Withdrawal (14-Day Cooling-Off Period)
If you are a consumer located in the European Union, you have a statutory right to withdraw from your purchase within 14 days of the contract date, without giving any reason.
However, under EU law, this right of withdrawal does not apply to digital content that you have begun downloading or streaming, once you have given your explicit consent.
At digpic-art, we ask for your consent to begin the download immediately at checkout. By clicking "I agree" and completing your purchase, you:
- Acknowledge that you lose your 14-day right of withdrawal.
- Consent to instant delivery of the digital file.
If you have not downloaded the file, you may request a withdrawal and full refund within 14 days of purchase by contacting us at info@digpic.art. Once the file has been downloaded, no refund will be issued under this provision.
5. How to Request a Refund
To request a refund under the exceptions listed above, please email us at:
Please include:
- Your order number
- The date of purchase
- A clear explanation of the issue
We will respond to your request within 5 business days and, if approved, process the refund to your original payment method within up to 10 business days.
6. Chargebacks and Disputes
If you file a chargeback or payment dispute with your bank or credit card company without first contacting us to resolve the issue, we reserve the right to:
- Provide your payment processor with evidence of the completed transaction and download.
- Permanently suspend your access to your purchased files.
- Take further action to recover any fees incurred by the chargeback.
We always recommend contacting us directly first—we are reasonable and want to resolve any genuine issues fairly.
7. Contact Us
If you have any questions about this Return and Refund Policy, please contact us: